FAQ: Placing an Order on Soko.ug
1. How do I place an order on Soko.ug?
Visit our website at www.soko.ug.
Browse through our diverse range of products.
Click on your desired item to view details.
Select the quantity and click "Add to Cart."
Review your cart, then click "Proceed to Checkout."
Fill in your delivery details and select your preferred payment method.
Click "Place Order" to confirm your purchase.
2. Can I modify my order after placing it?
Unfortunately, once an order is placed, modifications are not allowed. Please review your order carefully before confirming.
3. How do I track my order?
Log in to your Soko.ug account.
Go to "Order History" to view the status of your order.
You'll receive email notifications updating you on your order's progress.
4. What payment methods are accepted?
We accept various payment methods, including credit/debit cards, mobile money, and cash on delivery. Choose the option that suits you during checkout.
5. Is it safe to enter my payment details on Soko.ug?
Yes, it's safe. We use secure encryption to protect your payment information, ensuring a safe and reliable shopping experience.
6. How can I cancel my order?
Once an order is confirmed, cancellations are not permitted. Please make sure to check your order before placing it.
Contact our customer support immediately with your order number and a photo of the
damaged item. We'll assist you in resolving the issue.
8. Can I change my delivery address after placing the order?
Unfortunately, we cannot change the delivery address once the order is confirmed. Ensure your details are accurate before placing the order.
9. Are there any hidden charges?
No, we believe in transparency. The total amount, including taxes and delivery charges, will be visible during checkout.
10. How can I provide feedback about my shopping experience?
We appreciate your feedback. Feel free to share your thoughts through our website's contact form or by reaching out to our customer support.
Happy shopping with Soko.ug!
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