Return Policy
Easy 5-Step Return Process:
1. Item Selection and Details:
- Choose the number of items you want to return.
- Specify the reason for the return and provide additional details to help us understand the issue with the product.
2. Refund Method:
- Select your preferred refund method. Explore different possibilities by clicking here for more information.
3. Return Process Selection:
- Opt for your ideal return process:
- Take charge by returning the item to one of our authorized drop-off stations.
- Let us handle it for you with a convenient pick-up service.
4. Check and Submit:
- Review your information and submit your return request.
5. Initiate Return:
- Click Here to initiate your return. Navigate to ORDERS and select the relevant order for the item(s) you wish to return.
Enjoy a Hassle-Free Return and Refund:
- All eligible items can be returned within 15 days for SoKO Mall and 7 days for the marketplace.
- For items not eligible for return, click here.
Preparing Your Item:
- Place the item in its original packaging, including accessories, tags, labels, or any freebies.
Drop-off or Schedule a Pick-up:
- Put the item(s) in their original packaging with all accessories. Drop off at a designated location or schedule a convenient pick-up with one of our agents.
Refund Processing:
- Once we receive your returned item, we'll inspect it and process your refund within 7 business days.
- Refunds will be issued via voucher or MTN mobile money, depending on your selected option.
Initiate your return today for a seamless experience!
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